If you wish to return or exchange your order, we are here to assist you. Our return policy allows returns within 180 days of purchase, offering a refund to the original payment method.
Please be aware of the following exceptions to our return and refund policy:
1. Products that have been used
2. Products not in their original packaging
To initiate a return, kindly follow these steps:
1. Log in to your account.
2. Request a return for the relevant order and item.
3. Once the return is approved, you will receive an email containing return instructions.
Return Costs:
– We will cover the return cost if the product is incorrect, damaged, or faulty.
– For other reasons, the customer is responsible for covering the return postage cost.
Additional Information:
– Upon receiving your returned package, please allow up to 48 hours for us to process the return.
– We recommend using a trackable service when sending back your item.
– We do not impose a restocking or handling fee.